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Department of Information and Service Management

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance.

Close-up of two students making notes on a research article while reading it.

Logistics

Logistics in Aalto University School of Business focuses on operations management and supply chain management including both theoretical and application oriented research.

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Management Science deals with the application of advanced analytical methods to help make better decisions. The terms operations research and business analytics are sometimes used as synonyms for management science.

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Real-Time Economy is an environment where all the transactions between business parties are in digital format, increasingly automatically generated, and completed in real-time both from business and IT-processing perspectives.

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

News

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Researchers warn that skill erosion caused by AI could have a devastating and lasting impact on businesses – but it may already be too late

Two experts in cognitive automation told us how AI is hollowing out expertise and what safeguards organizations need to adopt
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Training offered in AI in research, data visualisation, cyber security + more – register now!

New topics included! Registrations for autumn 2025 are open.
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Cooperation, Studies Published:

A joint project between Kesko and Aalto University examined the development of retail media, focusing on both everyday life and the moment of purchase

The student project gave Kesko an external perspective on the expectations and needs of its advertising customers and on product development in the media
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Scientific Computing Skills: a new umbrella course for all researchers

Today, computing skills are essential not only in academic research but also across industries. Take part in hands-on trainings provided by Aalto Scientific Computing and by partner organisations such as CodeRefinery and CSC IT Center for Science.
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Events

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Open Access Week 2025 poster with nine images behind the open access symbol and event details.
Information sessions, Lectures and seminars, Training to support research –

International Open Access Week 2025

International Open Access Week will be held 20 – 26 October. Check Aalto’s programme!
Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research, Workshops –

Aalto AI Talks: Studying and Teaching with AI 21.10.2025

Studying and Teaching with AI: challenges and opportunities
Text on the yellow background: Current trends in OA publishing: Introduction to Rights Retention Strategy (RRS)
Information sessions, Lectures and seminars, Staff trainings, Support for teams, Training to support research –

Current trends in open access publishing: Introduction to Rights Retention Strategy (RRS), Oct 21, 2025

Learn about the Rights Retention Strategy (RRS) with experts from Legal and Research Services.
Green seminar banner with pictures of two speakers: Johanna Frösén and Antti Vassinen, titled 'Better Business – Better Society: Marketing today'.
Lectures and seminars –

'Better Business — Better Society: Markkinointi tänään' seminar

Better Business — Better Society Seminar Series offers opportunities to learn about and discuss current societally important topics monthly.
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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