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Course information

Learning outcomes

Students will develop skills to design, map and analyze processes in both manufacturing and service contexts. Through hands-on exercises, simulations and assignments, students will understand how process design and factors internal and external to a process impact process flow and process performance and how changes in the process impact these. After the course, students are able to both design efficient new processes as well as improve existing processes based on analytical tools.

Content

This is a capstone course. The course focuses on different tools and theories for process design, mapping, analysis and improvement. Topics include, for example, process design and layout, management of process variability, process mapping and improvement, statistical process control, lean operations and supply chain strategy.

Teacher

Max Finne

Study material

Matching Supply with Demand: An Introduction to Operations Management, 5th Edition by Gerard Cachon and Christian Terwiesch. McGraw Hill Education. ISBN: 9781260716276 (selected chapters, see syllabus)

Operations Management: Processes and Supply Chains: Global Edition, 13/e by Lee J. Krajewski, Manoj K. Malhotra. ISBN: 9780136860631 (selected chapters, see syllabus)

Workload

Contact teaching
Independent and group work
Exam

Prerequisites

Recommended prerequisites: ISM-A3002 Tuotannon ja palveluiden johtaminen / 35A00310 Tuotantotalouden perusteet, or an equivalent course

Evaluation

Games and assignments
Exam

Teaching time and location

The teaching time and the location of the course can be found at 

1. The link leads to Completion methods tab of the course page
2. From the top of the page (Version drop-down menu), check that academic year 2025-2026 is selected  

3. From the blue bar, click Lecture and open the Groups and teaching times tab to see the teaching time and the location of the course. Exam times can be seen by clicking Exam.
    

   Exam instructions at the Open University

The teacher has four (4) weeks to grade the exam submissions starting from the exam date.

Online learning environment for the course  

MyCourses online learning environment is a tool for both students and teachers for communication and managing everyday course work. You need an Aalto User ID to log in to the course's MyCourses workspace and participate in teaching.

Digital workspace of the course:

More details on completing the course will be available at MyCourses closer to the start of the course.

Registration and course fee

Registration for Open University courses is done via the link below: 

Registration for this course starts on 22.9.2025 at 9.00  
Registration for this course ends on 13.10.2025 at 23.59

It is not possible to register before the registration period has started or after it has ended.

The number of participants is limited to 5.

This course is organized by the Aalto University School of Business.

The course fee is paid upon registration for each course at a time and it is binding. Familiarize yourself with registration and payment rules as well as other guidelines for students:
Registration, payments and rules

Activating Aalto ID and Multifactor Authentication

You can activate your Aalto User ID the day after the registration and you should activate it no later than the day before the start of the course.
Instructions for activating your Aalto user ID

Once you have activated your Aalto user ID, also enable multifactor authentication. Some of Aalto University's services require multifactor authentication.

Instructions for using Multifactor Authentication