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Healthcare digitalization represents a key strategy for addressing staff resource shortages, improving care quality, increasing patient empowerment, and fostering sustainability at the societal level by decreasing healthcare costs. New technologies, including patient portals and wearable devices, can improve the provision of accessible and equitable services. Additionally, artificial intelligence (AI) solutions are expected to enhance service efficiency, improve clinical performance, and mitigate staff burnout. 

Despite significant investments in development work, digital solutions have not met expectations regarding digital health service accessibility, electronic health record usability, and AI application accuracy. Instead, new digital solutions are changing professionals' work in an undesirable way and creating new competency requirements for clinicians, patients, and other citizens. One approach to researching the impacts of digitalization in healthcare is through personal experiences. Over the past few years, health informatics researchers have focused more on user experience at the individual, organizational, and societal levels.

The event “Experiences of digitalized healthcare”, organized by an international consortium of faculty, will explore emerging digital health challenges and propose a path forward. Our goal with this event is to identify challenges and contradictions that can be addressed through collaborative research, personalized experiences, and a human-centric approach. We examine experiences of digitalized healthcare from various stakeholder perspectives: 

• Patients’ and caregivers’ experiences: How do patients and caregivers perceive digital solutions? What are the benefits from their perspective, particularly in terms of accessibility, usability, and long-term user experience?
• Healthcare professionals’ experiences: What are their experiences adapting and utilizing health information systems? How does digitalization affect organizational workflows and work well-being? What new competencies are required?
• Social and organizational perspectives: What theories, models, and frameworks can be used to study experiences from social, organizational, and health authorities' perspectives? What kinds of experiences are related to digital health capabilities?
• Design perspective: How do we support human-centered design of digital health technologies that benefit diverse end-user groups, including clinicians, patients living with chronic diseases, individuals in vulnerable situations, and marginalized populations?

The event includes: 

• A PhD course for students pursuing PhD studies on related topics (June 2-4, from  9:00 AM to 4:30 PM)

• Open seminar talks given by international faculty for a wider audience (June 2, from 10:00 AM to 12:30 PM, and June 3-4, from 9:00 AM to 12:30 PM)