IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Changes to be made on 1 Feb 2026 to student file retention after expiry of right to study
The retention period for files and emails in personal storage spaces after the expiry of your right to study will change from 1 February 2026 onwards.
When a student’s right to study at Aalto expires, their emails as well as the files stored in their university-provided personal storage spaces will be deleted, as previously communicated. Personal storage spaces include, for example, Microsoft OneDrive, Google Drive, and Dropbox.
From 1 February 2026 onwards, files will be deleted four (4) months after the Aalto user ID is closed. This change will also apply to all Aalto accounts that have already been closed earlier.
Read more from the 'Changes to be made in 2026 to student file retention after expiry of right to study' news published on 19 August 2025.
Any questions?
Should you have any questions, please contact IT Service Desk (servicedesk@aalto.fi).
IT Services
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
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