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Fixed: Aalto network services unavailable in Otakaari 5 and Otakaari 7

Update 28 August: Aalto network services work normally in Otakaari 5 and Otakaari 7 buildings. The issue was fixed on 27 August 2025 at 13.17.

Original news:
Aalto network services are down in Otakaari 5 and Otakaari 7 buildings. The reason for the downtime is a local power outage in both buildings.

We are working on fixing the issue as soon as possible.

We apologise for the inconvenience.

What can I do?

Use your mobile hotspot to set up a connection to your computer/laptop. Remember to also use Aalto VPN to set up a remote connection to use Aalto’s services.

Questions?

For more information, please contact IT Service Desk (servicedesk@aalto.fi).
 

Sharing the wireless network in your phone with a computer (Hotspot)

You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).

Services
Aerial photo of Väre in Otaniemi

Establishing a remote connection (VPN) to an Aalto network

Read instructions on how to establish a remote connection to an Aalto network

Services
IT Service Desk

IT Service Desk contact information and service hours

Contact IT End User Support for help or information on Aalto University IT.

a contact point to the users of the Aalto University IT who are in need of help and information. You can visit the service desk during opening hours or ask for help by email, telephone or chat.

Services
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IT Services

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

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