Tomas Falk
Professor
Professori
E702 Dept. Marketing
Full researcher profile
Email
tomas.falk@aalto.fi
Phone number
+358505968871
Areas of expertise
Customer satisfaction, Service Management, Self-service technologies, Mobile Services, Frontline employees, Patient compliance, Customer Experience Management, Strategic marketing, Co-creation
Publications
Kushagra Bhatnagar, Tomas Falk, Anna-Riikka Valo
2025
Henriikka Anne Mari Seittu, Tomas Falk, Kushagra Bhatnagar, Suoma Eeva Saarni
2025
Journal of Medical Internet Research
Alex Taylor, Margurite Hook, Jamie Carlson, Siggi Gudergan, Tomas Falk
2024
International Journal of Information Management
Jan F. Klein, Katrin Merfeld, Mark Philipp Wilhelms, Tomas Falk, Sven Henkel
2022
Journal of Business Research
Tobias Schaefers, Tomas Falk, Ashish Kumar, Julia Schamari
2021
Journal of Business Research
Antti Sihvonen, Jukka Luoma, Tomas Falk
2021
Industrial Marketing Management
Jan F. Klein, Yuchi Zhang, Tomas Falk, Jaakko Aspara, Xueming Luo
2020
Journal of Service Management
Jukka Luoma, Susanna Takkunen, Lauri Saarinen, Nooa Nykänen, Susanna Kervinen, Tomas Falk
2020
Kristina Wittkowski, Jan F. Klein, Tomas Falk, Jeroen J.L. Schepers, Jaakko Aspara, Kai N. Bergner
2020
Journal of Service Research
Maria Del Rio Olivares, Kristina Wittkowski, Jaakko Aspara, Tomas Falk, Pekka Mattila
2018
Journal of Marketing